Responsible Gambling at Kingmaker Casino Australia
At Kingmaker Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always remain a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.
Our Commitment to Responsible Gambling
Kingmaker Casino operates in accordance with Australian consumer protection standards and international responsible gambling best practices. We take our duty of care seriously and continuously invest in tools, training, and partnerships to minimise gambling-related harm.
Our responsible gambling framework is reviewed and updated regularly. This page reflects our current policies as of June 2026.
Know the Signs of Problem Gambling
Gambling becomes a problem when it negatively affects your finances, relationships, mental health, or daily life. Ask yourself the following questions honestly:
- Do you spend more money or time gambling than you intended?
- Do you gamble to escape stress, anxiety, or depression?
- Have you tried to cut back on gambling but found it difficult?
- Do you lie to friends or family about how much you gamble?
- Have you borrowed money or sold possessions to fund gambling?
- Do you feel restless or irritable when you try to stop gambling?
- Has gambling caused problems at work, school, or in your relationships?
If you answered yes to one or more of these questions, we strongly encourage you to use the tools available on this page or reach out to a support service.
Responsible Gambling Tools at Kingmaker Casino
We provide a range of tools to help you manage your gambling activity. All tools can be accessed directly from your account settings or by contacting our support team.
Deposit Limits
You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits take effect immediately when reduced and require a 7-day cooling-off period when increased, to protect you from impulsive decisions.
Loss Limits
Set a maximum amount you are willing to lose over a defined period. Once your loss limit is reached, you will be unable to place further bets until the period resets.
Session Time Limits
You can set a maximum session duration. Once your time limit is reached, you will receive a notification and be automatically logged out of your account.
Reality Checks
Enable periodic on-screen reminders that display how long you have been playing and how much you have wagered during your current session. These prompts help you stay aware of your activity in real time.
Cooling-Off Period
If you feel you need a short break from gambling, you can activate a cooling-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to log in or place bets. This feature takes effect immediately upon request.
Self-Exclusion
If you believe you need a longer break, you can self-exclude from Kingmaker Casino for a minimum period of 6 months, or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to create a new account. To request self-exclusion, contact our support team at [email protected] or use the live chat feature available 24/7.
Account Closure
You may close your account at any time. If the reason for closure is related to gambling concerns, we will treat your request as a self-exclusion and apply the appropriate protections.
National Self-Exclusion: BetStop
Australia operates a national self-exclusion register called BetStop, administered by the Australian Communications and Media Authority (ACMA). BetStop allows you to exclude yourself from all licensed interactive wagering services in Australia in one step.
You can register with BetStop at www.betstop.gov.au or by calling 1800 238 786 (free call, available 24/7). Exclusions can be set for 3 months, 1 year, 3 years, 5 years, or permanently.
Protecting Minors
Kingmaker Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process and may request additional documentation at any time.
If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. The following tools are available to Australian families:
If you suspect that a minor has accessed our platform, please contact us immediately at [email protected].
Support Organisations in Australia
If you or someone you know is experiencing gambling-related harm, free and confidential support is available 24 hours a day, 7 days a week through the following organisations:
Gambling Help Online
Australia's national online counselling and support service for people affected by gambling problems.
- Website: www.gamblinghelponline.org.au
- Phone: 1800 858 858 (free call, 24/7)
- Live chat and email counselling available on the website
Lifeline Australia
Crisis support and suicide prevention services, including support for those affected by gambling harm.
- Website: www.lifeline.org.au
- Phone: 13 11 14 (24/7)
Beyond Blue
Mental health support for anxiety, depression, and related issues that may be connected to problem gambling.
- Website: www.beyondblue.org.au
- Phone: 1300 22 4636 (24/7)
Financial Counselling Australia
Free financial counselling for Australians experiencing financial difficulty, including gambling-related debt.
- Website: www.financialcounsellingaustralia.org.au
- Phone: 1800 007 007 (Monday to Friday, 9:30am – 4:30pm AEST)
Gamblers Anonymous Australia
A fellowship of men and women who share their experience, strength, and hope to help each other recover from a gambling problem.
- Website: www.gamblersanonymous.org.au
Tips for Gambling Responsibly
- Set a budget before you start and stick to it — only gamble with money you can afford to lose.
- Treat gambling as entertainment, not as a source of income.
- Never chase your losses.
- Take regular breaks and do not gamble for extended periods.
- Do not gamble when you are stressed, upset, tired, or under the influence of alcohol or drugs.
- Balance gambling with other leisure activities.
- Keep track of the time and money you spend gambling.
- Talk to someone you trust if gambling is causing you concern.
Contact Our Responsible Gambling Team
Our dedicated responsible gambling support team is available 24 hours a day, 7 days a week. If you have any concerns about your gambling behaviour or wish to activate any of the tools described on this page, please do not hesitate to reach out:
- Email: [email protected]
- Live Chat: Available directly on our website, 24/7
All responsible gambling requests are treated with the utmost confid
